Hybrid Product Support at Jobber

Position: Hybrid Product Support Role at Jobber
Become a Product Support Specialist with Jobber in Canada and play a key role in customer success. This hybrid position is ideal for those passionate about helping others.

Jobber is on the lookout for a Product Support Specialist dedicated to empowering our customers. Working in our Customer Success department, you will provide vital support to small business owners through live assistance, helping them navigate Jobber’s technology solutions.

The right candidate thrives in a dynamic contact centre setting and is skilled at adapting to various customer needs.

Key Responsibilities:

• Support users through email, chat, and phone

• Explain features and assist with functionality

• Tackle customer problems with effective solutions

• Engage in capturing user insights

• Deliver clear and friendly communication in all interactions

Requirements:

• At least 1 year of relevant contact centre experience

• Agile problem-solving skills are necessary

• Strong communication and interpersonal abilities

• Comfort with technology and cloud software

• Dependability and resilience in customer interactions

Utilize your customer support expertise to aid small businesses in their growth journey with Jobber.
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