Temporary Customer Service Agent Position

Enhance your customer service skills with a Temporary Customer Service Agent role s six-month position focuses on client support and operational efficiency in a bilingual environment.

As a Customer Service Agent at Beneva, you will report to the Assistant Director – Client Services, engaging with clients for follow-ups and ensuring smooth operations. This role requires a diploma in administration or a related field, with 2-3 years of customer service experience preferred. Candidates knowledgeable in insurance products will have an advantage and bilingualism is a valuable asset.

Key Responsibilities:

• Receive and analyze customer inquiries via phone or email

• Communicate with internal teams to resolve client issues

• Approve or deny requests according to established standards

• Follow up on incomplete files proactively

• Suggest methods to enhance operational efficiency

Requirements:

• Diploma in administration or related discipline

• 2-3 years relevant customer service experience

• LOMA certifications or ALMI title are assets

• Bilingual (English and French) is preferred

• Knowledge of insurance products is an asset

Explore this opportunity to apply your problem-solving skills and enhance client experience at Beneva.
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