Solutions Advisor at Propel

Position: Payment Solutions Advisor at Propel
Join Propel as a Payment Solutions Advisor, where customer service meets fintech innovation. Support clients through various inquiries and assist in account recovery efforts.

In this role, you will engage with customers through inbound and outbound communication. Propel seeks individuals who excel in fast-paced environments and are comfortable handling numerous interactions each day. Your attention to detail will be essential in ensuring that customer accounts are managed efficiently.

Key Responsibilities:

• Address customer inquiries through multiple digital channels

• Utilize applications for thorough account investigation

• Rehabilitate customer accounts effectively

• Communicate solutions with professionalism and empathy

• Complete follow-up calls to ensure customer satisfaction

Requirements:

• Strong dedication to exceptional customer service

• Ability to manage large call volumes while maintaining composure

• Detail-oriented with strong verbal communication skills

• Bilingual Spanish preferred but not required

• Previous collections experience is a plus

Utilize your customer service talents in this rewarding position with Propel and help reshape the fintech landscape.
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