Advanced B2B Support Specialist

Position: Advanced B2B Support Specialist Role
Join Teleperformance as a B2B Customer Support Specialist III in Toronto, where complex challenges meet rewarding solutions. Enjoy a hybrid work model after an initial on-site period focusing on customer success.

As a B2B Customer Support Specialist III, you will leverage 2-4 years of experience to address high-complexity escalations in the dental industry. This role is critical in fostering relationships and offers a chance to innovate client engagement strategies through consultative sales and strong communication skills.

Key Responsibilities:

• Own and resolve escalations regarding billing and logistics

• Deliver product recommendations that align with customer needs

• Manage relationships within distributor and group channels

• Handle high-impact customer conversations effectively

• Report and identify systemic process gaps or errors

Requirements:

• 2-4 years in B2B support or customer service environments

• Strong skills in managing complex customer scenarios

• Proficiency in CRM systems and data analysis

• Willingness to work in a multi-channel setting

• Background in healthcare or dental sectors is advantageous

Drive success and satisfaction for dental offices while enhancing your career growth at Teleperformance.
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