Bilingual Operations Specialist

Join the CARDs EAC Team as a Bilingual Operations Specialist, providing critical support on credit card policies. With flexible shifts and a team-focused environment, this role demands strong communication and analytical skills.

This full-time, shift-oriented position is based in Montréal, Canada. You will engage primarily over the phone, delivering accurate information and fulfilling various client requests in real time. High call volumes require a commitment to exceptional client service while adapting to new systems and multi-tasking effectively.

Key Responsibilities:

• Deliver accurate information on credit card procedures and policies

• Resolve client inquiries by utilizing available resources

• Demonstrate analytical skills and multitasking ability

• Fulfill credit card client requests through CART and other channels

Requirements:

• Bilingualism in English and French is mandatory

• Ability to handle high call volumes with superior service

• Technically savvy with strong troubleshooting skills

• Available for various shifts during business hours

Bring your bilingual skills and operational expertise to enhance client experience in this rewarding role.
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