Bilingual B2B Customer Support Specialist - Medical

Job Title

Operations Customer Expert I – Bilingual French/English (Medical)

Toronto Office (75 Eglinton Avenue East) – On-site for the first 90 days, then hybrid. | Full-time permanent | Travel: none

Support a supplier serving dental offices with home care products. Serve as the primary point of contact between the supplier and dental offices. Ensure accurate order processing, timely support, and a consistent positive customer experience while maintaining day-to-day operations.

• Build and maintain strong relationships with dental offices.
• Process customer orders and manage order-entry workflows.
• Answer product questions and provide basic product guidance.
• Handle payments and support billing inquiries.
• Document all interactions in the CRM).
• Provide multichannel customer support (phone, chat, email).
• Support Pro Shop navigation and perform basic site troubleshooting.
• Manage auto-shipments and recurring orders.
• Maintain high accuracy and productivity in repetitive tasks.
• Act proactively to improve the customer experience and drive retention.

• High school diploma or equivalent (post-secondary education is a plus).
• 1–2+ years of customer service or contact center experience.
• Excellent verbal and written communication in French and English.
• Basic proficiency with CRM systems and Microsoft Office or Google Workspace.
• Ability to accurately process orders, payments, and customer requests.
• Strong attention to detail and ability to handle high-volume, repetitive tasks.
• Ability to multitask across voice, chat, and email channels.
• Flexible availability and reliable attendance.

• Experience in order entry, billing, or product support environments.
• Familiarity with omnichannel support (chat, email, voice).
• Experience with cross-selling or upselling.
• Knowledge of dental terminology or dental office workflows.
• Experience with e-commerce platforms or online ordering tools.
• Experience in healthcare, dental, or medical administration settings.

• Structured career path with virtual training and development plans.
• Opportunities for advancement across multiple business units.
• Paid training and 2 weeks of vacation leave.
• Ongoing training tailored to tenure and skills.
• Competitive salary with incentive programs.
• Medical and dental benefits;
  Employee Assistance Program; recognition programs.

Fixed schedule:
Monday to Friday, 9:00 to 18:00.

Location:

Yonge-Eglinton & The Well, Downtown Toronto. Hybrid setup; first 90 days on-site.

We are committed to an inclusive workplace and do not discriminate on gender identity/expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy, veteran status, or other protected characteristics. Reasonable accommodations are available during all stages of recruitment.

Teleperformance is an Equal Opportunity Employer. If you require accommodations during the application process, please contact your local Teleperformance location.