Customer Relations Agent

Elevate your career at First National as a Customer Relations Agent in Toronto, ON. This full-time role focuses on managing client inquiries, ensuring prompt resolutions, and maintaining exceptional customer satisfaction.

As a Customer Relations Agent, you will be responsible for addressing all client inquiries and managing requests effectively. Your day-to-day tasks include handling 50 to 65 calls daily, problem-solving across multiple communication channels, and supporting various administration departments. You'll promote online services while guaranteeing client privacy is prioritized in all interactions.

Key Responsibilities:

• Answer and manage incoming customer service calls

• Identify and resolve inquiries via email, fax, and online accounts

• Follow-up with clients to ensure satisfaction

• Provide assistance to administration departments as needed

• Promote online services effectively

Requirements:

• Post-secondary education or equivalent experience preferred

• Experience in mortgage services is an asset

• Strong MS Office skills needed

• Excellent verbal and written communication skills

• Friendly and adaptable with a strong attention to detail

Bring your communication expertise and problem-solving skills to First National's dynamic customer service team in Toronto.
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