Bilingual Customer Analyst

Position: Insight Global Bilingual Customer Analyst Role
Seize the opportunity as a Bilingual Customer Support Analyst with Insight Global, supporting BMO’s Customer Loyalty and Sales Enablement team. Engage in vital transformation initiatives and improve customer interactions.

As a Bilingual Customer Support Analyst, you will play a significant role in centralizing AML processes and executing sales enablement strategies across various retail banking channels. Your bilingual expertise in English and French will be essential in navigating customer interactions, including those that require sensitivity. You will also assist in enhancing digital tools for frontline workers.

Key Responsibilities:

• Centralize AML processes for improved operations

• Implement sales enablement strategies effectively

• Manage customer interactions using Customer Connect

• Address complex customer inquiries with expertise

• Contribute to the digital backlog for customer tools

Requirements:

• Previous experience with BMO Customer Connect

• Bilingual proficiency in English and French

• Background in retail banking or contact centers

• Strong communication and patient engagement skills

• Familiar with AML transformation initiatives

Leverage your bilingual skills in a transformative role focused on customer loyalty and experience at BMO.
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