B2B Customer Support Specialist II

Advance your skills at Teleperformance as a B2B Customer Support Specialist II. This dynamic role supports dental offices through innovative customer service solutions in a hybrid model.

Ideal candidates will bring 1–2 years of experience in customer service or B2B environments. Focus on resolving complex inquiries and managing multi-location accounts effectively.

Your role will entail navigating CRM systems and delivering exceptional service to distributors and dental offices alike, ensuring customer satisfaction at every level.

Key Responsibilities:

• Address order issues including delivery discrepancies

• Maintain and manage customer account information

• Process and manage email orders and inquiries

• Report defective products and manage documentation

• Prioritize and triage customer cases in high-volume settings

Requirements:

• 1–2 years in customer support or B2B roles

• Proven ability to resolve complex customer issues

• Familiarity with account management systems

• Strong written communication for documentation

• Ability to handle multiple tasks efficiently

Bring your customer service expertise to Teleperformance and make a significant impact in the B2B space.
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