Collections and Customer Support Associate

Elevate your career in the Fin Tech space as a Collections and Customer Support Associate at Loop in Toronto. Focus on overdue accounts while ensuring customers receive exceptional service.

In this onsite position at Loop's downtown Toronto office, you will experience working in a high-growth Fin Tech startup. As a Collections and Customer Support Associate, you'll dedicate 70% of your time to managing overdue accounts and the remaining 30% to supporting customers. Your ability to blend empathy with accountability will be key in maintaining strong relationships with clients.

Key Responsibilities:

• Own portfolios of past-due accounts and resolve issues

• Contact customers for payment collection while building rapport

• Negotiate repayment plans and track progress accurately

• Provide professional support on operational questions

• Identify customer pain points to enhance service processes

Requirements:

• 1–3 years in collections or customer support environments

• Strong analytical and customer service orientation

• Excellent communication and organization skills

• Ability to handle difficult conversations professionally

• Proficient in Microsoft Excel and CRM tools

Bring your problem-solving skills and customer-focused mindset to Loop's innovative team in Toronto.
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