Float Customer Activation Manager

Position: Float Customer Activation Manager Role
Become a Customer Activation Manager at Float in Toronto, leading a dedicated team to enhance customer experiences and drive performance metrics effectively. Oversee activation journeys with compelling onboarding playbooks.

In this managerial position, you will lead five Customer Activation Managers from the Toronto office, focusing on driving total payment volume (TPV) and improving the onboarding process. You will strengthen the team's performance through rigorous coaching, detailed metric analysis, and strategic partnerships with Sales and Customer Success. Your expertise will be vital in presenting to key stakeholders and advocating for enhancements based on direct customer feedback.

Key Responsibilities:

• Manage and empower a team of Customer Activation Managers

• Develop standardized onboarding playbooks for consistent experiences

• Pinpoint and resolve activation hurdles collaboratively

• Build relationships with Sales for a seamless customer journey

• Present to customers on accounts of high importance

Requirements:

• Proven leadership in teams with revenue-focused goals

• Experience in payment and consumption models

• Strong analytical capabilities to derive actionable insights

• Excellent presentation and interpersonal skills

• Ability to navigate ambiguity effectively

Foster a culture of growth and excellence while driving customer activation at Float in Toronto.
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