Customer Care Associate II at Resideo

Elevate customer interactions as a Customer Care Associate II with Resideo Technologies. In a fast-paced environment, manage inquiries while maintaining exceptional service quality and attention to detail.

This role requires a motivated individual with 1-2 years of customer service experience. You will handle order placements, returns, and account updates while utilizing Salesforce for documentation. Your expertise will be essential in resolving moderately complex issues and enhancing customer satisfaction.

Key Responsibilities:

• Address customer inquiries on orders, returns, and accounts

• Document cases accurately in Salesforce systems

• Maintain a high accuracy level in task execution

• Identify and escalate recurring issues or trends

• Collaborate with teams to manage customer needs effectively

Requirements:

• High School diploma or equivalent

• 1-2 years of customer service experience

• Strong verbal and written communication skills

• Familiarity with Microsoft Office Products

• Knowledge of P21 or SAP is valued

Bring your commitment to customer care to Resideo and thrive in a dynamic environment.
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