L Bilingual Customer Success Specialist

Position: Hugel Bilingual Customer Success Specialist
Join Hugel as a Bilingual Customer Success Specialist in Toronto, where your role focuses on delivering exceptional customer experiences in both French and English. You'll manage inquiries and support revenue execution.

As a vital part of the Hugel team, you will be responsible for onboarding customers, maintaining strong relationships, and coordinating feedback and requests effectively. This position requires a proactive approach to managing customer inquiries while also collaborating with Field Sales Representatives to enhance account performance.

Key Responsibilities:

• Act as the first point of contact for customers

• Manage onboarding and account setup processes

• Communicate order statuses, availability, and updates

• Document all interactions accurately in Salesforce

• Support sales initiatives and customer outreach

Requirements:

• Over 3 years of experience in a related field

• Bilingual in French and English, both oral and written

• Proven experience in a high-pressure customer-facing role

• Strong organizational and communicative skills

• Proficient in Microsoft Office Suite

Excite and enhance customer interactions at Hugel with your bilingual expertise.
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