Apotex Bilingual Customer Service Agent

Become a Bilingual Customer Service Agent at Apotex, committed to delivering first-rate support in healthcare. This position melds customer advocacy with operational integrity in a collaborative setting.

You will take ownership of customer experiences, ensuring prompt responses to inquiries and effective resolution of issues. Your fluency in French and English, combined with a strong understanding of customer service processes, will help you bridge the gap between client needs and internal teams. This role demands strong analytical and organizational skills to thrive in a fast-paced environment.

Key Responsibilities:

• Act as main contact for customers, providing top-tier service

• Process and verify Purchase Orders within SAP

• Document issues and follow through with customer complaints

• Perform audits to identify service discrepancies

• Prepare reports on backorders and alternatives for clients

Requirements:

• Minimum college degree preferred

• Required fluency in French

• 3–5 years in a customer-focused role

• Proficiency with Microsoft tools

• Strong communication and analytical skills

Bring your bilingual talents to Apotex and contribute to exemplary customer service.
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