Customer Success Manager

Job in Toronto, Ontario, C6A, Canada

Listing for: Good Standing AI

Full Time position
Listed on 2026-07-26

Job specializations:

Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, CRM System
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System

Salary/Wage Range or Industry Benchmark: 75000 - 120000 CAD Yearly CAD 75000.00 120000.00 YEAR

About The Role

We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.

Key Responsibilities

Manage relationships with enterprise clients throughout their lifecycle
Drive customer onboarding, adoption, and expansion of our compliance platform
Serve as the primary point of contact for customer success initiatives
Identify opportunities for account growth and upselling
Collaborate with sales, product, and engineering teams to address customer needs
Monitor customer health metrics and proactively address potential issues
Conduct regular business reviews and success planning sessions
Gather customer feedback and advocate for product improvements

Required Qualifications

2+ years of customer success, account management, or client relations experience
Experience working with enterprise B2B clients
Strong communication and presentation skills
Ability to understand and explain complex technical solutions
Experience with CRM systems and customer success platforms
Data-driven approach to measuring and improving customer outcomes
Bachelor's degree in business, communications, or related field
Proven track record of meeting or exceeding retention targets

Preferred Qualifications

Experience in legal technology, compliance, or regulatory software
Previous experience in SaaS or subscription-based business models
Knowledge of legal processes and corporate compliance requirements
Experience with customer success metrics and KPI tracking
Familiarity with project management methodologies
Previous startup or high-growth company experience
Professional certifications in customer success or account management
Bilingual capabilities (English/French) for Canadian market

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