Sonesta Guest Service Representative

Become a key player at Sonesta International Hotels as a Guest Service Representative. This role emphasizes excellent guest service and front desk management in a welcoming environment.

As a Guest Service Representative, your goal is to uphold the Sonesta G.U.E.S.T. standards while facilitating all guest interactions. You’ll manage check-ins and check-outs, handle reservation requests, and ensure all transactions are processed with care. This role is crucial in supporting the Operations Manager and overall hotel success.

Key Responsibilities:

• Register guests, manage check-in/check-out tasks

• Answer phone inquiries promptly and professionally

• Process payments accurately and maintain secure records

• Book reservations and handle cancellations adeptly

• Follow seasonal demand strategies and upsell services

Requirements:

• High School diploma or equivalent required

• One year previous hotel or customer service experience preferred

• Fluent in English, additional languages advantageous

• Professional communication and math skills required

• Must obtain applicable food service certifications

Bring your customer service expertise to enhance the Sonesta guest experience while thriving in a supportive hotel environment.
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