Collections Representative

Adecco is currently hiring a full-time Collections Representative to join a dynamic customer service team. This role is ideal for individuals with strong communication skills who enjoy helping customers while maintaining professionalism and attention to detail.

As a Collections Representative, you will be responsible for making outbound collection calls, updating customer records, processing client requests, and ensuring accurate documentation of all customer interactions.

• Pay Rate: $21.00 - $ 22.00/hour
• Location:
  
  Toronto, ON
• Shift: Monday to Friday | 9 am to 5 pm
• Job type:
  Temporary | Full-time
• Vacancy Status:
  This posting is for an existing vacancy .

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

• Make professional and courteous outbound collection calls while adhering to company policies and quality standards
• Accurately document customer interactions and call outcomes in company systems
• Perform skip tracing activities to maintain up-to-date customer information
• Meet productivity and performance targets during scheduled shifts
• Process daily returned mail and update customer contact information as needed
• Respond to client requests and eskalate complex inquiries to the Contact Center Supervisor
• Maintain accurate records and ensure data integrity across systems
• Follow established procedures and complete additional duties as assigned

• High School Diploma or GED preferred
• Previous customer service, call center, collections, or communication experience preferred
• Excellent verbal communication and interpersonal skills
• Strong computer and keyboarding skills (minimum 35 WPM)
• Detail-oriented with strong organizational abilities
• Ability to work independently and manage priorities effectively
• Mu st be legally eligible to work, and reside in Canada

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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