Strategic Customer Success Manager

Position: Strategic Customer Success Manager Role
Join Pure Facts in Toronto as a Strategic Customer Success Manager, driving growth by fostering client relationships and improving product utilization. Leverage emerging AI technologies for optimal customer engagement.

As part of Pure Facts' mission, you will own relationships with clients and guide them through onboarding and adoption processes.

Your role will include analyzing customer health metrics and encouraging proactive engagement strategies. Collaborate with internal teams to enhance customer experiences and drive continuous improvement throughout the service lifecycle.

Key Responsibilities:

• Develop deep understanding of customer business objectives

• Act as primary advocate for customer needs

• Coordinate with teams to resolve issues seamlessly

• Promote adoption of new features and platform updates

• Identify cross-sell or upsell opportunities

Requirements:

• At least two years of experience in Wealth Management

• Proven track record in customer relationship management

• Strong organizational and analytical skills

• Familiarity with AI tools and SaaS environments

• Commitment to delivering exceptional customer service

Transform customer experiences and operational efficiencies in this essential role.
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