Case Assessment Officer Bilingual

Position: Case Assessment Officer Bilingual Role
Become a vital part of a not-for-profit organization as a Bilingual Case Assessment Officer. Act as the first point of contact for consumers while enjoying a hybrid work model after training.

In this role, you will assess consumer complaints and direct necessary inquiries to the right firms, regulators, or agencies. Your bilingual skills will help bridge communication gaps in the financial services sector. Committed to integrity and public service, you will play a key role in ensuring fair dispute resolution for all parties involved.

Key Responsibilities:

• Conduct live and email communications with consumers and firms

• Assess case eligibility and draft insightful summaries

• Identify cases for expedited processing and systemic issues

• Ensure accuracy in templated responses and support onboarding

• Collaborate on organizational initiatives and translations

Requirements:

• Proficient in both English and French communication

• Strong organizational skills with attention to detail

• Previous experience in customer service is preferred

• Sound judgment and ethical decision-making

• Ability to work both independently and in a collaborative environment

Utilize your bilingual abilities to support fair dispute resolutions in this impactful role.
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