UHN Laboratory Medicine Call Center

Position: UHN Laboratory Medicine Call Center Role
Join UHN as a Call Center Representative II, where you'll be the first point of contact for clients in the Laboratory Medicine Program. This full-time role prioritizes customer service and effective communication.

In this dynamic role, you will support various LMP departments, tackling inquiries and processing laboratory reports with care. Your ability to maintain database integrity and deliver results in a timely manner will enhance client satisfaction. A strong background in customer relations and knowledge of laboratory procedures will help you excel in this position.

Key Responsibilities:

• Provide fast, pleasant customer service over the phone

• Ensure accurate report handling and distribution

• Adhere to UHN policies and maintain confidentiality

• Generate and maintain database searches for clients

• Communicate critical results promptly to relevant labs

Requirements:

• Grade XII completion or recognized equivalent

• At least two years of customer service experience

• Knowledge of laboratory practices an asset

• Strong organizational and problem-solving skills

• Ability to work efficiently under pressure

Leverage your interpersonal skills to support UHN’s commitment to exceptional patient care.
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