Member Service Representative

Position: Member Service Representative Role
Become a valued liaison for members at the credit union as a Member Service Representative. Assist with transactions, provide account information, and promote our services with professionalism and efficiency.

This position requires a commitment to customer support, where you will greet members, process transactions, and resolve inquiries both in-person and over the phone. With a focus on delivering accurate and responsive service, you’ll play a critical role in enhancing member satisfaction and loyalty. Your responsibilities also include cash handling, appointment scheduling for loans, and promoting investment options.

Key Responsibilities:

• Welcome members courteously and efficiently

• Process financial transactions accurately per credit union policies

• Provide service-related information directly to members

• Review and maintain accuracy of account documentation

• Promote products and services tailored to member needs

Requirements:

• 6 months to 2 years of customer service experience

• Strong communication and multitasking abilities

• Bilingual skills are a plus

• Familiarity with cash handling and computer systems

• Ability to lift up to 50 pounds occasionally

Deliver exceptional member service while building strong relationships at the credit union.
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