Payments Operations Leader at Klir

Drive customer-focused payments operations at Klir, a leader in digital water technology, with a hybrid work model in Toronto. Oversee payment channels and ensure seamless onboarding of utilities.

In the role of Payments Operations Lead, you'll spearhead essential functions within Klir Connect, focusing on operational excellence and customer service. This position demands strong organizational skills, with responsibilities including merchant onboarding, reconciliation, and utility program integration to streamline processes. Your experience will shape the quality standards for payments operations, making a direct impact on efficiency.

Key Responsibilities:

• Define processes for merchant and partner onboarding

• Manage day-to-day gateway operations and payment flow

• Support daily and monthly reconciliation tasks

• Execute practical utility and program onboarding steps

• Collaborate with customer support for payment inquiries

Requirements:

• Experience in payments or fintech operations

• Strong attention to detail and operational clarity

• Ability to manage ambiguity and act decisively

• Cross-functional coordination skills across teams

• Strong background in AI tools for operational tasks

Ensure effective payment solutions while enhancing Klir Connect's customer experience and operational consistency.
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