Outbound Customer Retention Specialist

We are seeking a customer-focused Outbound Customer Retention Specialist to support client retention and contract renewal activities on behalf of our client on a temporary basis. This role will focus on engaging existing customers, addressing needs, maintaining strong relationships, and ensuring a seamless renewal process.

Key Responsibilities

• Conduct outbound customer outreach to support retention and renewal efforts.
• Manage client relationships and address customer questions or concerns.
• Track upcoming renewals and maintain accurate client records within CRM systems.
• Conduct account check-ins and identify opportunities to improve customer satisfaction.
• Collaborate with internal teams to resolve issues and support customer success.
• Prepare account updates and renewal status reports as required.

Qualifications & Requirements

• 2+ years of experience in customer service, account management, client services, sales support, or renewals.
• Strong communication and relationship-building skills.
• Excellent organization, attention to detail, and ability to manage multiple priorities.
• Experience using CRM systems;
  Salesforce experience considered an asset
  .
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Proactive problem-solving approach with a focus on customer satisfaction.

Preferred:

• Experience with contract renewals, customer retention, or account management.
• Experience in a B2B, SaaS, technology, or financial services environment.

TDS Personnel is an equal opportunity employer committed to fostering an inclusive and accessible workplace in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all stages of the recruitment and selection process.