Customer Support Advocate at ServiceTitan

Elevate small business support as a Customer Support Advocate tribute your tech savvy and problem-solving skills to enhance client satisfaction from day one.

As a part of the customer support team, you’re vital in assisting clients through various software interactions. This role positions you at the forefront of customer experience, where you will develop creative solutions and become an expert in our product. Collaborate closely to prevent escalations and resolve issues efficiently for optimal user satisfaction.

Key Responsibilities:

• Assist clients with software inquiries via phone, chat, and email

• Develop personalized solutions based on customer needs

• Utilize Salesforce and other support tools for resolutions

• Maintain high-quality and swift response rates to customer issues

Requirements:

• Bachelor’s degree or equivalent technical support experience

• Strong problem-solving and analytical skills

• Excellent interpersonal skills for varied personality types

• Ability to handle pressure and multi-task efficiently

• Creative thinking to address technical challenges

Join Service Titan and play a vital role in enhancing customer experiences within the trades.
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