Client Service Specialist at Purves Redmond

Elevate your career with Purves Redmond Limited as a Client Service Specialist. Focus on enhancing client benefits and fostering strong relationships in this role based in Toronto.

In this pivotal specialist role, you will support the Group Benefits & Retirement Services Consultants by managing client benefit plans. Your key responsibilities include responding to inquiries about plan administration, coordinating with insurance carriers, and facilitating renewals. Building long-lasting client relationships is essential to ensure a seamless client experience.

Key Responsibilities:

• Serve as a primary contact for group benefits clients

• Address inquiries regarding eligibility, claims, and billing

• Collaborate with carriers to resolve service issues

• Assist with renewals and plan changes implementation

• Maintain accurate documentation in CRM systems

Requirements:

• 3-5 years in employee benefits or insurance brokerage

• Strong client service and relationship management skills

• Excellent organizational and communication abilities

• Proficiency in Microsoft Office and CRM systems

• Bilingualism in English and French is an asset

Support better client interactions and strengthen group benefits management with Purves Redmond Limited.
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