Customer Success Manager at Ripple

Elevate enterprise treasury solutions as a Customer Success Manager with Ripple. Drive customer outcomes and engagement in a rewarding environment to unlock significant career growth.

Ripple is seeking a Customer Success Manager to focus on enterprise treasury solutions. In this senior role, you will serve as a trusted advisor, guiding finance stakeholders to optimize cash management and payment workflows. You will collaborate closely with global customer teams throughout their lifecycle to ensure adoption, growth, and value realization.

Key Responsibilities:

• Develop trusted relationships with CFOs and finance executives

• Enable customers to achieve desired results and guide their journeys

• Co-create Value Achievement Plans with enterprise clients

• Implement customer lifecycle engagements like onboarding and reviews

• Address customer inquiries and proactively enhance their experiences

Requirements:

• 7+ years in customer success or account management

• Strong background in treasury management or fintech

• Ability to engage with stakeholders at various levels

• Excellent communication and executive presentation skills

• Proven project management abilities in financial contexts

Leverage your expertise in customer success and treasury operations to impact Ripple and its clients positively.
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