E-Commerce Operations Coordinator

Position: E-Commerce Operations Coordinator at BedSmart
Drive E-Commerce success with Bed Smart as an Operations Coordinator in North York. Oversee purchasing, shipping, and customer support in this full-time, on-site role.

We are looking for a dynamic individual to manage daily operations within a small yet impactful team. You will handle purchasing and inbound shipments, monitor orders, and prioritize customer service through phone and email interactions. The role is pivotal in ensuring smooth operations across various sales channels.

Key Responsibilities:

• Raise and manage purchase orders with suppliers

• Create shipping labels and coordinate orders daily

• Resolve claims for damaged and missing parts

• Answer inbound customer calls and emails promptly

• Track open orders and maintain accurate inventory

Requirements:

• 2 to 4 years in operations or logistics

• Comfortable using order management platforms

• Strong organizational skills for multi-tasking

• Confident communication with customers

• Excellent written English under pressure

Become an essential team member, ensuring efficient operations and happy customers at Bed Smart in North York.
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