Bilingual Customer Service Representative

Deliver exceptional customer service as a Bilingual Service Support Representative fluent in Quebecois French and English. Engage with clients to address inquiries and process policy maintenance effectively.

In this role, you will provide Legendary service to both agents and insured customers through prompt responses and thorough support. A background in customer service and the financial industry is important, along with excellent communication skills and problem-solving expertise. Training and health benefits ensure you thrive in a motivating environment.

Key Responsibilities:

• Respond promptly to customer inquiries and requests

• Handle telephone inquiries from brokers and insured customers

• Assist brokers in understanding available financial products

• Document call conversations accurately for each account

• Process return mail and forward requests to management

Requirements:

• Minimum 2 years' experience in customer service

• At least 1 year in the financial or banking sector

• Bilingual in Quebecois French and English

• Strong computer skills in a Windows environment

• Bachelor's degree or equivalent education

Utilize your bilingual skills and customer focus to excel as a Bilingual Service Support Representative.
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