Technical Account Manager at Geek

Position: Technical Account Manager at Geek+
Elevate your career with Geek+ as a Technical Account Manager. Utilize your customer service skills to optimize client experiences in automation solutions.

In this role at Geek+'s Atlanta headquarters, you will engage directly with customers, field inquiries, and oversee project requests. You will be pivotal in improving service delivery, collecting feedback, and collaborating with sales and technical teams to enhance the overall customer journey. Your expertise will directly influence the profitability of accounts and the success of service sales initiatives.

Key Responsibilities:

• Manage customer inquiries and escalated issues directly

• Document and track service requests with precision

• Collect feedback and monitor service performance

• Conduct RCA meetings and track action items

• Drive profit and loss management of customer accounts

Requirements:

• At least 2 years of customer service experience

• Strong troubleshooting and interpersonal skills

• Knowledge of ticket systems and customer practices

• Bilingual in Chinese and English

• Customer-oriented, adaptable communication skills

Shape the future of logistics at Geek+ through exceptional account management!
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