Customer Success Manager

Position: Customer Success Manager at DrugBank
Join Drug Bank as a Customer Success Manager, where you will prioritize customer engagement and support during a fixed-term maternity leave. Drive onboarding and account management with an innovative, tech-driven approach.

This role encompasses the full Customer Success Manager lifecycle during a 12-month contract. You will handle a pooled portfolio, using automation and templates to boost efficiency while focusing on critical relationship-building duties. Enjoy a collaborative work environment and actively contribute to improvements in processes and tools.

Key Responsibilities:

• Own account implementation from kickoff to go-live

• Prepare and verify onboarding materials before customer handoff

• Conduct engaging check-ins and QBRs with clients

• Monitor renewal risks and manage renewal conversations

• Implement efficient workflows to improve customer interactions

Requirements:

• 1-2+ years in customer success or account management

• Experience with CRM tools;
Hub Spot knowledge preferred

• Strong written communication skills for customer readiness

• Detail-oriented mindset with self-direction

• Willingness to adapt to a fast-paced startup environment

Contribute your expertise in customer success while making a tangible impact at Drug Bank.
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