Ontario Pension Board Client Care Associate

Join the Ontario Pension Board as a Client Service Associate, delivering exceptional client care and support. This role highlights your client relationship management skills and pension expertise.

The Ontario Pension Board seeks a Client Service Associate for its Client Care Centre to ensure members receive optimal service. You will assist clients in navigating pension resources, resolving issues, and making informed decisions about their pension and financial futures. The opportunity to make meaningful impacts supports client retention and satisfaction.

Key Responsibilities:

• Analyze client needs thoroughly for tailored support

• Diagnose and address client issues comprehensively

• Collaborate with teams to resolve complex cases

• Support management of service levels within telephony queues

• Educate clients on the Public Service Pension Plan (PSPP)

Requirements:

• RRA designation is essential; support for training offered

• In-depth knowledge of PSPP and pension standards

• Experience in providing client-focused service with enthusiasm

• Exceptional communication skills to convey complex ideas

• Strong analytical and organizational skills for effective multitasking

Your skills in customer service and pension knowledge will greatly contribute to OPB's mission of delivering the pension promise.
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