Lone Wolf Customer Support Representative

Provide exceptional technical support for Lone Wolf's Back Office product as a Customer Support Representative. Use your communication skills to assist Broker customers through various support channels.

This position focuses on delivering outstanding customer service while solving technical issues for Lone Wolf Real Estate Technologies. Successful candidates will have at least 2-3 years of customer support experience and accounting knowledge. You will engage with clients via email primarily, with phone and chat for additional support as needed.

Key Responsibilities:

• Assist customers through email and chat inquiries

• Log support session details accurately

• Prioritize your case load and manage customer challenges

• Work alongside team members to resolve software issues

• Submit tickets for bugs and monitor their status

Requirements:

• 2-3 years of customer support experience preferred

• Accounting knowledge is an asset

• Experience with ticketing tools like Salesforce

• Familiarity with Remote Desktop tools is a plus

• Proficiency in Microsoft Office Suite

Bring your expertise and passion for customer service to Lone Wolf Real Estate Technologies.
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