Technical Account Manager in B2B Software

Air-tek is seeking a skilled Technical Account Manager in Toronto to enhance B2B customer relationships and service quality. Your expertise will ensure our enterprise clients gain maximum value from our software solutions.

Reporting directly to the Director of Delivery, you'll manage a portfolio of enterprise clients who rely on our innovative software. Building trust and understanding client needs will be crucial to maintain optimal usability. You’ll also track outcomes and facilitate strategic improvements within client operations.

Key Responsibilities:

• Develop and maintain strategic plans for clients

• Monitor software usage and business results

• Conduct regular meetings to update on status

• Collaborate with engineering and product teams

• Advocate for client needs during planning

Requirements:

• 4+ years in customer-facing software roles

• Technical account management or customer success experience

• Ability to communicate technical concepts clearly

• Familiarity with enterprise systems and processes

• Travel may be required

Utilize your talents in technical management to drive client success at Air-tek in Toronto.
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