Customer Experience Lead at Fittes

Drive exceptional customer experiences with Fittes as a Customer Experience Lead. Focus on B2C and B2B channels while enhancing communication, process improvements, and utilizing AI tools for impactful analytics.

In this pivotal role, you will be responsible for overseeing the customer experience from start to finish. With 3-5 years of customer-facing experience, you will address product feedback, resolve issues, and implement strategies for effective communication. Collaborate with teams and automate CX processes to improve overall efficiency.

Key Responsibilities:

• Own end-to-end customer experience management

• Triage and respond to daily CX communications

• Develop SOPs for order management and returns

• Build and analyze customer feedback dashboards

• Represent customer voice in product decisions

Requirements:

• 3-5 years of experience in customer-facing roles

• Advanced knowledge of Gorgias and Shopify

• Skilled in process improvement and data analysis

• Familiarity with AI tools like ChatGPT

• Ability to manage B2C and B2B channels

Enhance customer journeys at Fittes through strategic insights and effective CX leadership.
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