Customer Success Expert at Ribbon

Enhance the customer experience as a Customer Success Expert at Ribbon, facilitating smooth post-sale engagement.

Your role will focus on strategic customer onboarding and support.

In this hands-on position, you will take charge of helping HR and Talent teams effectively implement and use Ribbon’s AI-driven solutions. Your contributions will be vital in driving successful customer adoption through tailored training sessions and regular follow-ups. By focusing on measurable outcomes, you’ll empower clients to achieve their hiring objectives efficiently.

Key Responsibilities:

• Lead the customer onboarding process effectively

• Develop and implement tailored training for product usage

• Regularly assess account health and satisfaction levels

• Identify and mitigate potential risks or issues

• Collaborate closely with internal teams to refine customer strategies

Requirements:

• 3+ years of customer-facing experience in the B2B SaaS environment

• Capacity to build deep, trusted relationships

• Strong communication and problem-solving skills

• Excellent organizational skills for account management

• Proactive in driving customer expansion and value

Amplify customer success and redefine hiring excellence as part of Ribbon's innovative team.
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