Calabrio Customer Success Manager

Position: Calabrio Customer Success Manager Role
Join Calabrio as a Customer Success Manager, focusing on large-scale banking accounts across North America. This role demands advanced customer management and consultancy expertise.

As a part of the Branch Workforce Solutions team, the CSM will advocate for top clients and ensure they derive measurable business value from Verint’s solutions. You'll engage with senior leaders, manage account growth, and establish strategic relationships that align with clients' objectives. Expect challenges that sharpen your relationship skills and consultancy proficiency.

Key Responsibilities:

• Lead joint planning processes for customer objectives

• Assess and validate ongoing customer needs

• Track financial health of solutions implemented

• Provide regular performance updates to management

• Conduct proactive engagement with key customer contacts

Requirements:

• Bachelor’s degree or related field

• At least 5 years in customer success

• Excellent negotiation and interpersonal skills

• Ability to independently manage customer situations

• Strong urgency and detail orientation

Drive customer satisfaction and growth through expert support at Calabrio.
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