Bilingual Customer Service Agent at iFinance

Empower customer relations at iFinance Canada as a Bilingual Collection and Customer Service Agent. This role focuses on managing delinquent accounts and navigating customer inquiries for effective financial solutions.

As a Bilingual Collection Agent, you will excel in customer service while engaging in collections and account management. Your responsibilities include negotiating payment arrangements, educating clients about their financial options, and managing administrative tasks effectively. Strong communication and persuasive skills are key to your success in helping clients address their accounts.

Key Responsibilities:

• Review accounts regularly to minimize delinquency

• Conduct respectful and persuasive collection calls

• Negotiate remedies for delinquent accounts

• Educate customers on payment benefits and arrangements

• Document all interactions accurately in the system

Requirements:

• Proven collection experience required

• Bilingual in French and English, spoken and written

• Knowledge of legal requirements for collections

• Strong negotiation and communication skills

• Proficiency in MS Office and databases

Bring your organizational skills and compassion to enhance customer experiences at iFinance Canada.
#J-18808-Ljbffr