Bilingual Customer Service Agent at AGF

Deliver exceptional client service at AGF as a Bilingual Customer Service Agent (English/French). Engage with financial advisors and investors while working a hybrid schedule from Toronto.

In this role, you will connect with advisors and investors, resolving their inquiries with professionalism and care. AGF values a collaborative work environment and seeks passionate individuals who can provide insightful solutions and maintain positive rapport. You will handle queries regarding accounts, transactions, and AGF products.

Key Responsibilities:

• Serve as the primary contact for client inquiries

• Resolve customer issues both in-person and remotely

• Maintain professionalism and build positive relationships

• Work rotating shifts from 8 AM to 8 PM

• Stay informed on AGF products and policies

Requirements:

• Post-secondary education;
Canadian Securities Course an asset

• 1 to 3 years in a contact center role

• Bilingual communication skills in English and French

• Self-starter with positive customer service mindset

• Strong multitasking and problem-solving abilities

Utilize your skills in customer service and bilingual communication to make a difference at AGF.
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