Information Technology - Desk Agent
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-08-28
Listing for:
Omni Hotels & Resorts
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards.
Responsibilities- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guests.
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
- Recording and making wake-up calls.
- Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
- Computer skills required.
- Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
- Must be able to work a flexible schedule including weekends and holidays.
- Must have customer service experience with excellent written and especially verbal communication skills.
- Must be able to sit for extended periods of time.
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