Customer Service Representative - CDI

Canada Drayage Inc. is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at  and we will work with you to meet your needs.

Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada’s leading coast-to-coast drayage provider, supporting the efficient operation of Canada’s ports, rail yards, and distribution centres.

CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain.

For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers.

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Reporting to the Branch Manager, the Customer Service Representative is the first point of contact for CDI customers from the initial booking, throughout transit, and until freight has successfully delivered and empty returned. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.

Monday to Friday, 9:00am - 5:00pm.

On-site

Non-Union

Temporary – until December 31st, 2027.

Salary Range: $50,000 - $55,000

9701 Hwy 50, Woodbridge, ON L4H 2G4

Office environment

In this role, you will:

• Email and phone communication to external customers, shippers and consignees, and internal partners such as Dispatch, Planners, Sales Representatives, and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads
• Answer incoming calls and transfer appropriately
• Data enters orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads

• Performs other duties as required

• Secondary school diploma
• 1-2 years of prior work experience in a Customer Service role

• Experience in the transportation industry is considered an asset.
• Commitment to customer satisfaction and a customer focused mentality.
• Strong computer skills.
• Excellent communication skills.
• Strong organizational skills and the ability to work on multiple tasks simultaneously.
• Creative and effective problem-solving ability.
• Well-organized, enthusiastic, professional and a positive team member.