CAST Professional Services Team Lead

Elevate customer satisfaction as the Professional Services Team Lead s leadership role merges customer success and technical delivery while ensuring operational excellence in every engagement.

As the Professional Services Team Lead, you will manage the post-sales customer relationship, oversee service delivery, and enhance internal training for WYSIWYG and Black Trax.

Your role is crucial in balancing client expectations with organizational objectives while ensuring efficient resource allocation for each project.

Key Responsibilities:

• Lead post-sales customer engagement for lasting value

• Manage and schedule internal teams of Product Specialists

• Develop high-standard delivery infrastructure and processes

• Foster customer relationships rooted in trust and transparency

• Implement training programs for effective technology deployment

Requirements:

• Strong knowledge of the entertainment and live events industry

• Familiarity with WYSIWYG and/or Black Trax technology

• Proven leadership abilities in customer-facing environments

• Ability to balance commercial and customer success objectives

• Excellent communication and organizational skills

Achieve meaningful customer outcomes while leading CAST’s Professional Services team with expertise and a commercial mindset.
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