Customer Success Manager

Position: Customer Success Manager at Karbon
Drive customer success as a Customer Success Manager us on maximizing value for SMB clients through strategic relationship management and product adoption.

This role invites you to manage an extensive portfolio of small and medium-sized businesses, ensuring they unlock the full potential of Karbon’s AI-driven solutions. Your ability to foster connections and resolve issues efficiently will be crucial. Collaboration with various teams will empower you to enhance experiences and support renewal strategies.

Key Responsibilities:

• Cultivate strong relationships with SMB customers

• Maximize product adoption for measurable client success

• Prevent churn and manage renewals proactively

• Collaborate on customer issues with support teams

• Leverage data for continuous improvement in customer experience

Requirements:

• Minimum of 2 years in customer success or account management

• Intermediate proficiency in Google Sheets and Excel

• Demonstrated excellence in customer service

• Effective written and verbal communication skills

• Familiarity with Vitally, Salesforce, and Slack preferred

Utilize your skills to enhance customer growth and retention at Karbon.
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