Customer Experience Specialist in AI

Position: Customer Experience Specialist in AI Hiring
Elevate customer satisfaction with Ribbon as a Customer Experience Specialist focusing on our AI hiring platform. Resolve issues and enhance workflows for clients in Toronto.

This entry-level position empowers you to directly impact customer success by troubleshooting and supporting users. You will partner closely with Customer Success, Engineering, and Product teams to ensure optimal use of our innovative hiring solutions. Ideal candidates will be organized and customer-focused, ready to solve problems effectively.

Key Responsibilities:

• Provide front-line support to customers and candidates

• Investigate and resolve technical queries systematically

• Assist with Customer Success initiatives and onboarding

• Develop internal documentation and troubleshooting guides

• Report recurring issues and suggest improvements

Requirements:

• 1–3 years in customer support or a related field

• Ability to troubleshoot software problems efficiently

• Clear and professional communication skills

• Organized and detail-oriented approach to tasks

• Familiarity with ATS systems or technical integrations

Bring your expertise to Ribbon and transform the customer experience in AI hiring.
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