Customer Experience Retention Agent

Position: Customer Experience Retention Agent at Quince
Become a vital part of Quince as a Customer Experience Retention Agent. Focus on providing exceptional service and building customer loyalty in a bilingual environment.

This French Bilingual role at Quince is designed for those who thrive in customer-focused positions and excel in resolving issues. You will engage customers across various platforms—chat, email, phone, and social media—ensuring high standards in service delivery. Your responsibilities will include mastering product knowledge and contributing to continuous improvement in customer interactions. Quince offers a unique culture where you can make a real impact while embracing growth opportunities.

Key Responsibilities:

• Manage customer interactions from initiation to resolution

• Resolve inquiries with empathy and attention to detail

• Efficiently utilize tools while maintaining the human touch

• Provide insights from customer feedback for enhancements

• Become a knowledgeable resource for guiding customers

Requirements:

• Must possess a High School diploma or GED

• Bilingual in French and English essential

• At least 2 years prior experience in customer service

• Proven track record of relationship building remotely

• Access to a dependable workspace with high-speed internet

Utilize your bilingual proficiency and customer service expertise to enhance customer loyalty at Quince.
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