Bilingual Member Service Representative

Position: Bilingual Member Service Representative Opportunity
Become a Bilingual Member Service Representative at Foresters Financial, where your French language skills will shine in customer interactions. This role emphasizes delivering top-notch service in a flexible environment.

In this contract position, you will interact with customers in both French and English, addressing their service requests and enhancing their experience with Foresters. Your ability to prioritize customer relationships through empathy and collaboration will be essential. Maximize opportunities to benefit members while navigating multiple business areas for effective solutions.

Key Responsibilities:

• Answer inbound calls to assist in service interactions

• Listen attentively and respond empathetically to clients

• Ensure customer needs are met through effective collaboration

• Highlight membership benefits during customer interactions

• Perform follow-up calls to ensure satisfaction

Requirements:

• 3-5 years of customer service experience strongly preferred

• Experience in an inbound contact center beneficial

• Proficient in both English and French (written and verbal)

• Ability to manage workload under pressure

• Relevant diploma or degree is an asset

Use your bilingual abilities to enhance customer relationships at Foresters Financial.
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