Travel Consultant - Onsite

Job Details

Job Location:

Toronto, ON M9C 5L6

Salary Range: $22.00 - $22.00 Hourly

• Answer inbound communications via phone from Card Members and assist with travel plans (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
• Research and present travel itineraries when requested
• Stay up to date with popular travel destinations/events
• De-escalate a Card Member's stress when unforeseen travel situations arise
• Maintain service level standards; including follow up timeline while providing white-glove service
• Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
• Use standard technology:
  Soft-phones, e-mail, webcam, and web browsers
• Maintain up-to-date knowledge of client promotions
• Complete all assigned training as necessary

• Answer inbound communications via phone from Card Members and assist with travel plans
• (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
• Research and present travel itineraries when requested
• Stay up to date with popular travel destinations/events
• De-escalate a Card Member's stress when unforeseen travel situations arise
• Maintain service level standards; including follow up timeline while providing white-glove service
• Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
• Use standard technology:
  Soft-phones, e-mail, webcam, and web browsers
• Maintain up-to-date knowledge of client promotions
• Complete all assigned training as necessary

• Exceptional communication skills both written and verbal
• Must be able to speak and read English fluently
• The flexibility to work shifts, including nights and weekends
• Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
• Ability to thrive in a competitive, metric driven environment
• Proven ability to provide extraordinary customer service
• Experience servicing customers in travel, hospitality, high-end customer service or sales roles
• Resilient and composed under pressure and constantly evolving circumstances
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Have excellent interpersonal skills and the ability to organize simultaneous tasks
• Excellent organizational, problem solving and decision-making skills
• Ability to work in a fast-paced environment with tight deadlines
• Natural consultative skills, with the ability to offer confident recommendations
• Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
• Ability to work as a member of a team
• High School diploma or equivalent
• Must consent to and pass a background check
• Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit)