Ribbon Customer Support Specialist

Position: Ribbon Customer Support Specialist Role
Become a Customer Support Specialist at Ribbon, where you enhance customer success through expert troubleshooting and support for our AI platform. Located in Toronto, this role is essential for client engagement.

As an entry-level specialist, you will be the key contact for customers facing challenges with our hiring platform. Collaborating across Customer Success, Product, and Engineering, you will work on resolving queries, onboarding clients, and improving overall user experience. This role suits anyone passionate about technical support and customer service.

Key Responsibilities:

• Offer immediate support for customer and candidate inquiries

• Partner with Product and Engineering on technical resolutions

• Engage in onboarding and customer enablement tasks

• Create and update troubleshooting and help documentation

• Gather and report user feedback to enhance product

Requirements:

• 1–3 years in a customer support environment

• Proficient in identifying and resolving issues

• Effective communication with customers and internal teams

• Detail-focused and organized in handling tasks

• Exposure to HR tech or documentation practices

Apply your support skills to improve customer journeys at Ribbon in Toronto.
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