Customer Success Strategist at Equinix

Elevate customer experiences as a Customer Success Manager  this strategic role, you'll drive business outcomes while managing global customer relationships for optimal value.

As a seasoned Customer Success Manager 3, you'll lead post-sales engagement across complex, global accounts. This position emphasizes onboarding, adoption, retention, and growth strategies, leveraging advanced problem-solving and commercial acumen.

Your role impacts long-term customer success while shaping pivotal strategies alongside executive stakeholders.

Key Responsibilities:

• Lead onboarding for complex, global customers

• Develop Customer Success Plans with aligned KPIs

• Drive product adoption through data-driven insights

• Manage renewals and contract value optimization

• Coordinate issue resolution and communicate effectively

Requirements:

• Minimum 5 years in Customer Success or Account Management

• Bachelor's degree preferred

• Experience in B2B technology or SaaS environments

• Proven ability with global enterprise accounts

• Success in driving customer retention and revenue growth

Excel in fostering strategic customer relationships and enhancing growth at Equinix.
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