Bilingual Customer Service Specialist – French​/English

Perkopolis, the Toronto-based entity of Perk Spot, is searching for a Bilingual (French/English) Customer Service Specialist to join our Customer Service team located in Toronto, Canada!
Our mission goes beyond discounts—it’sabout empowering employees everywhere to make smarter spending decisions so theycan do more of what they love.

We believe every dollar saved can become a stepping stoneto a brighter future, whether that’sa special family vacation, a first home, or simply extra peace of mind.
As a Customer Service Specialist, you will provide top-notch support to the community members of Perkopolis.

You’llbecome an expert in Perkopolis’ tools and website, while constantly interacting with our customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees.
This position isrequiredto be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located at 3080 Yonge, Suite 4010, Toronto, ON.
Working

Schedule:

Monday through Friday from 10:00 am - 6:00 pm EST  Whatyou’ll accomplish:
Become an expert of Perkopolis'services and processes, as well as our website and user portal
Provide exceptional andtimelysupport to customers via phone, email, and live chat
Document active tickets every step of the way, from inquiry to solution and completion
Actively prioritize support tickets and prioritize issues appropriately
Assist with new user setup, account maintenance, and sales projects as needed
Take part in high-level problem-solving in collaboration with your team members and our Senior Managerof Customer Service
Develop relationships with company-wide internal teams and customers tomaintainand improve customer satisfaction
Solicit feedback from customers on Perkopolis'service and product; relay feedback to applicable internal teams
Attend regular team and staff meetings to address feedback, changes, andnew ideas
Constantly strategize ways to make the Perkopolisexperience better and more effective for our members
Whatwe’relooking for:
3+ years of experience in customer service, managing support tickets in various mediums and prioritizing issues according to importance
Fluent in French and English, both written and oral is required
Basic understanding of computer and home networking terminology, including but not limited to termslike:operating systems, browsers, routers, modems, etc.
Knowledge of Zendesk and background in IM/chat support preferred
Exceptional written and verbal communication skills, with proven interpersonal skills
Highly organized, detail-oriented, and analytical approach to problem-solving
Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor
Collaborative, team-focused mindset
Ability to work autonomously and manage your own workload
Your first few months --  Providing valuedoesn’t have to wait, from day one we are open to yourbig ideas. In your first few months, you will...
Meet the team!  We think our people are prettygreatso we want to ensure you’re introduced to all of the right team members to help you succeed.

You’llspend quite a bit of time with your fellow Customer Service Specialists, as well as our Senior Manager of Customer Service.
Get to know   Perkopolis ! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide

All Hands meetings.
Sharpen your skills!  You will become very familiar with our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk).
See your impact!  Provide daily support to our members and advocate for their needs to ensure the best user experience as possible!
Participate in company-wide events!  Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.
Salary Range:  CAD $50,000 - $56,000. The starting salary will be determined based on the candidate’s relevant experience, skills and qualifications, as well as internal equity. This position is also eligible for an annual bonus of CAD $2,000. Perkopolis offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We…