Tofu Head of Customer Experience

Join Tofu as the Head of Customer to redefine customer experience in a hybrid full-time role based in Toronto. You'll take charge of the customer lifecycle from onboarding to post-sale engagement.

Your mission is to work directly with Tofu’s Founder & CEO to set a strategic direction aimed at hitting $10M in ARR. You'll develop engagement strategies and enhance customer satisfaction while ensuring dedicated focus on reducing churn. Your experience in SaaS environments will be instrumental in driving success.

Key Responsibilities:

• Directly manage the entire customer lifecycle

• Facilitate onboarding to achieve quick ROI

• Conduct health checks and QBRs with customers

• Develop product insights based on customer feedback

• Establish a comprehensive customer success function

Requirements:

• 5-10+ years in customer engagement roles

• Proven start-up experience

• Success with generating revenue via SaaS

• Strong numerical and analytical capabilities

• Self-driven and problem-solving mindset

Lead customer experience innovations at Tofu and contribute to a transformative journey in Toronto.
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